| I am looking for a web hosting provider to host my first website, why should I choose PetaHosting? |
There are thousands of web hosting providers on the Internet. We understand that it can be hard for a first time website owner to spot the differences between those seemingly similar providers and that you will most likely choose the one that offers the lowest price for the amount of resources that you expect to require. We advise you to consider several other factors before making this kind of decision. First, please consider how much you value your time and emotional well being. Is being frustrated, because you are wasting time on trying to make your web hosting account do what you want, worth the money you may save? Employing professional customer support representatives costs money, is a cheaper provider going to supply you with the same level of support? We at PetaHosting know that you will chose a company that will provide you with more than just server resources. That is why we employ professional customer support representatives that can save you a lot of time that can be better spent on other activities. Next, please consider how important credibility is to you. What do you know about the web hosting provider that you are considering? Do you know if it is an established company or just a teenager reselling web space on some other provider's network? Can you trust this provider with handling your website? Our company, PetaHosting LLC, has been registered in Delaware USA as a Limited Liability Company since April 2003. You can easily find reviews that were written by our customers on various consumer review sites. Simply search for "petahosting" on your favorite search engine to find out what other people have been writing about our company. Last, please consider if you are willing to tolerate your website being down. Every internet service may become unavailable at times, but how often will your website actually be offline with the web hosting provider you are considering? How exactly does this provider ensure that downtime periods are kept to a minimum? We at PetaHosting have chosen to locate our servers in one of the most highly rated data centers in the United States. We configure our servers with redundant storage and we backup all files on a daily basis. We also have highly skilled professionals working on site to ensure that all our servers are kept in optimal condition. To summarize, superior customer support, credibility and reliability make PetaHosting a very good choice for first time website owners. We wish you luck with your new website and we hope to see you among our growing number of satisfied customers. |
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| I am already using a different web hosting provider, why should I switch to PetaHosting? |
As you are looking at our FAQ it is most likely that you have either found that other providers fail to deliver what you expect from professional web hosting companies or that our price is lower than what you are currently paying. We ask you to consider what PetaHosting can offer you as an experienced website owner. Please consider the following factors before making your decision. First, please consider your current provider's actual uptime record. Does your current provider "guarantee" upwards of 99.9% uptime when in fact it delivers a lot less? When problems arise, does your current provider address those problems quickly and professionally? Our uptime track record is among the best in the web hosting industry. We don't make "guarantees" we can't fulfill. Instead we invest in our infrastructure and our staff in order to make sure that the time our clients' websites are down is kept to the bare minimum. When downtime does occur, we work diligently to not only correct the current situation but also to ensure that its root causes are investigated and addressed. Next, please consider the level of customer support you are currently provided with. Does your current provider systematically answer every email you send it in a timely manner? Are its representatives both professional and courteous? Our company has built its reputation on dependably providing its customers with timely, friendly and above all professional customer support. Don't take our word for it, search for "petahosting" on your favorite search engine to find out what our clients have been writing about our company. Last, please consider the moral values of your current provider. Do you know if your current web hosting provider is also providing its services to questionable websites? Does your current provider take an active stance against activities that you find repugnant? While we at PetaHosting respect every person's right to free speech, we also believe that our clients deserve to have their websites hosted in a respectable environment that does not contribute to activities that they may find offensive. Web hosting providers that service dubious websites do not only inadvertently play a hand in supporting controversial activities but are also more prone to downtime. Questionable websites are often targeted by individuals and groups that appose what they stand for. In other cases, local law enforcement agencies confiscate servers that are used for illegal activities. The websites that are hosted by providers that are not diligent in ensuring that their servers are only used for respectable purposes are therefore more likely to have availability problems. Our clients' websites, on the other hand, are hosted in a friendly web hosting environment that not only contributes to their availability but also to their credibility. To summarize, superior performance, professional customer support and respectability make PetaHosting a preferable choice for experienced website owners. As you already have experience working with other web hosting providers, you should be able to appreciate what we offer. We wish you luck with your website and we hope that you will choose to let us provide you with the web hosting service that you deserve. |
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| I am not from the USA, can I use PetaHosting to host my website? |
| Yes, we provide our web hosting services to people and companies from all over the world. In fact, a very significant percentage of our customers are located in countries outside the United States. |
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| Can I get a discount if I order more than one account? |
Yes, using our "5 for the price of 4" discount you will be able to get one free fully-featured Complete Hosting Solution account for every 4 accounts you order. You can get 5 accounts for $39.80/month (the price of 4 accounts), 10 accounts for $79.60/month (the price of 8 accounts), and so forth. You do not have to order all the accounts at once to be eligible to take advantage of our multiple account discount, but only your existing non-discounted accounts will be counted - i.e. closed accounts and accounts that have already received other discounts will not be counted towards getting free accounts. To take advantage of our "5 for the price of 4" discount, please send our Sales Department an Email with all the usernames of your existing accounts (if you have any) and the names of the new domains that you wish us to start hosting. |
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| How long does it take to set up an account? |
| We usually set up new accounts within 12 hours of the time that they were ordered. |
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| What will I need in order to create and manage my website? |
| You will need nothing more than to have access to a computer that has a web browser installed and that can connect to the Internet. The computer that you are now using to view this FAQ is such a computer. |
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| Will I be able to use FrontPage to author my website? |
| Yes, you will be able to easily enable FrontPage Extensions using your site control panel. |
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| How often will I be able to update my website? |
| You will be able to update your website whenever and as often as you like. |
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| How will I be billed? |
| We do not charge a setup fee or any other hidden fee - we charge $9.95 per month as advertised. You will first be charged when you sign up for our service and, as long as you remain our customer, you will be automatically charged again once per month. Our credit card processing is handled by PayPal. Our charge will appear on your credit card statement under the name "PAYPAL *PETAHOSTING". |
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| Can I feel safe to order with my credit card? |
| Our credit card processing is handled by PayPal, the leading Internet billing company that specializes in providing secure e-commerce services. Unlike many web hosting companies, we do not store billing information on any of our servers - that information will be strictly guarded by PayPal. |
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| Did you switch your billing solution from PaySystems to PayPal? |
| Yes, we initially used PaySystems to handle our billing but, due to the overwhelming number of customers who requested to pay using their PayPal accounts, we switched to using PayPal in June 2004. |
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| What happens if I order your Complete Hosting Solution but I later decide that I wish to stop using it? |
| If you ever decide that you wish to stop using our services, send our Sales Department an Email and, once we confirm your request, we will cancel your account and stop charging you. |
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| Are there any types of websites that you will not host? |
PetaHosting is a respectable web hosting company, therefore the following types of websites are not permitted on any of our servers: - Websites that harass any person or entity
- Websites that publish pornographic material
- Websites that harm or attempt to harm minors
- Websites that commit Intellectual Property violations
- Websites that threaten or encourage bodily harm or the destruction of property
- Websites that violate any local, state, federal or non-United States law or regulation
- Websites that knowingly distribute viruses, worms, trojans or any other kind of malicious software
- Websites that send Spam to Emails, news groups, IRC channels or any other kind of electronic medium
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| Will you place advertisements or popups on my website? |
| Your website is your own and, as long as you do not perform any activity specifically prohibited by us, we will not modify it in any way. Specifically, we will not add advertisements or popups to your website. |
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To have your website hosted by a respectable web hosting company, order now. To learn what makes us better suited for your needs, read about our reliable web hosting company. |
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